FAQs

Have you got a caravan question or want to know more about our policies? Browse our list of Frequently Asked Questions below to see if it has already been answered.

How do I know what size to order?
It can be tricky ordering any caravan parts online. The most challenging products to measure are anti-flap kits, caravan annexes, and privacy screens. If you aren't sure, contact us at 1300 MY SHOP RV or email us at info@shoprvparts.com.au and we can help you find the right size products for your needs. 
 

Do we offer Click and Collect?

We are an online store with a number of warehouses, however, at this time, we do not offer click-and-collect. 

How long will my postage take?

Orders are processed and shipped within 7-10 business days from time of purchase. Your arrival time depends on its size and your location, but we aim to have each delivery fulfilled within 14 days from the initial purchase. Bulky orders like caravan awnings, screens, kitchen appliances, furniture and custom-made caravan accessories may take longer to deliver. For more information, including estimated delivery times based on your location, see our Delivery and Shipping Information. 
 

What if your purchase is faulty or missing items?

If your purchase is damaged or faulty, email us at info@shoprvparts.com.au with details and photos if necessary.
 

What is your return policy?

While we aim to provide you with an exceptional shopping experience at times you may want to return a product, please be aware no returned product/s will be accepted without a Return Authorization number. Please contact info@shoprvparts.com.au to obtain a Return Authorization and shipping instructions. Please include your reference number or invoice number in any correspondence with our team.
 

Please choose carefully
It is the buyer's responsibility to read the product description, understand what you are purchasing, measure your own vehicle, and know what size item you need. For further information about returns please see our Refund and Returns Policy.

What Payment do you accept?

Shop RV Parts Australia wants you to feel safe when purchasing from our store and offers secure payment through Secure Pay (which allows for several payment methods including the use of Credit or Debit Cards) or PayPal. For further information please see our Online Payment Policy
 

The product I want is out of stock

For some products, we do offer pre-orders during the buying process. However, if you don’t see the product on our site or you are interested in locating an alternative similar product we are always willing to help. Please feel free to contact us at info@shoprvparts.com.au. 
 

Why shop with Shop RV Parts Australia?

We are an Australian family-owned business with 45+ years of industry experience and are committed to helping our customers get into the outdoors and embrace everything that Australia has to offer. We stock only top-quality products and have partnered with some of the industry's most reputable and well-known brands and retailers in order to expand our range.