TERMS AND CONDITIONS

 

Welcome to Shop RV Parts Australia (shoprvparts.com.au). We are committed to providing exceptional customer service and supplying quality products.  We endeavour to make sure that all products listed on our website are currently in stock. However, we are a retailer/ supplier not the manufacturer of products and this may be beyond our control.

 

Definitions:

  1. "Supplier"/ “We”/ “Our”/ “Us” shall mean Shop RV Parts.
  2. "Customer”/ “Them”/ “They”/ “You” shall mean the Customer (or any person acting on behalf of and with the authority of the Customer).
  3. "Product" shall mean all Product and Services supplied by the Supplier to the Customer and are as described on the invoices or any other forms as provided by the Supplier to the Customer.
  4. "Price" shall mean the Price payable for the Product as agreed between the Supplier and the Customer in accordance with these Terms and Conditions.
  5. "Website"/ “Site”/ “Domain” shall mean the internet website shoprvparts.com.au

 

ONLINE STORE TERMS

1.1. Shop RV Parts Australia reserves the right to review and change any of its Terms and Conditions and policies including and without limitation any of the Terms and Conditions, Refund and Return Policy, Privacy etc. at any time in our sole discretion. Unless otherwise stated, any changes to the Terms our policies will take immediate effect from the date of their publication and as such you are advised to revisit these terms when you visit our site.

1.2. By accessing, browsing, or shopping on this website, you agree to these terms and conditions. Please read them carefully.

1.3. By agreeing to these terms, you acknowledge that you are of legal age or have given consent to the minor person acting on your behalf.

 

GENERAL CONDITIONS

2.1.  You acknowledge that by showing Products on this website, Shop RV Parts Australia issues an invitation to treat with respect to those Products. If you place an order with us, that order constitutes an order by you, irrevocable for a period of 7 days, to buy the Product/s at the prices shown for that Product/s as at the date of making the offer which offer is capable of acceptance by us.

2.2 You also acknowledge that Shop RV Parts Australia does not make any terms, guarantees, warranties, representations, or conditions whatsoever regarding the Products other than provided for pursuant to these Terms and Conditions, or as may be imposed by law.

2.3. Shop RV Parts Australia will make every effort to ensure a Product is accurately depicted on our site, however, you acknowledge that sizes, colours, and packaging may differ from what is displayed on our website.

2.4. Nothing in these Terms and Conditions limits or excludes any guarantees, warranties, representations, or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

2.5. You may not use our purchase service and may not accept the Terms and Conditions if: (a) you are not of legal age to form a binding contract with Shop RV Parts Australia; or (b) you are a person barred from receiving goods under the laws in force in Australia or other countries including the country in which you are resident or from which you use the purchase services.

 

PRIVACY AND SECURITY

3.1. Shop RV Parts Australia takes the utmost precautions to protect users' information. When sensitive information is submitted via the web site, that information is encrypted and is protected by industry standard technology equivalent to that used by Banks for online banking transactions. Our secure web pages use an SSL certificate to ensure secure transmission of your information.

3.2. Although we use the up to date security technology, you acknowledge we will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.

3.1 Please refer to our Privacy Policy for our full data privacy and security practices.

 

DELIVERY/ SHIPPING

4.1. You acknowledge that the purchase services offered by Shop RV Parts Australia integrate delivery using third-party delivery companies whose website do not monitor or input content.

4.2. You acknowledge that you are responsible for ensuring your Delivery Address details on the order are correct at time of payment.

4.3. Your Delivery Address is unable to be changed once the Order has been confirmed and dispatched.

4.4. Without limiting any other clauses, for Big & Bulky deliveries, you must provide any relevant access details (including stairs access only, parking restrictions etc) to the Delivery Agent prior to delivery. Where there is a requirement for additional support to be given for a product to be delivered, the Customer agrees that additional costs may be incurred if the delivery has unusual requirements; however, reasonable attempts will be made to contact the Customer prior to delivery to account for this.

4.5.  Risk for the Product passes to the Customer on delivery.

4.6. Where the Customer expressly requests the Supplier to leave Product outside the Customer's premises for collection or to deliver the Product to an unattended location then such Product shall be left at the Customer's sole risk and responsibility.

4.7. You acknowledge that during certain periods such as pandemics, or sale periods, Easter or Christmas, dispatch and deliveries may take longer to fulfil due to high order volumes.

4.8. In the event an order is flagged for verification we may need to get in contact via phone before dispatching some orders. Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination to protect the card holder, and this may delay shipping.

4.9. Delivery Fees apply per item and will vary from product to product depending on the product type, its size, weight and dimensions, and the delivery location.

4.10. If you place consecutive or separate orders, the orders cannot be consolidated. A separate Delivery Fee, if applicable, will apply to each order.

4.11. Please refer to our Delivery and Shipping Information for further details.

 

PAYMENT TERMS

5.1. In using the Purchase Services to purchase the Product through the Website, You agree to the payment of the purchase price listed on the Website for the Product (the 'Price').

5.2. Payment of the purchase may be made through PayPal or Secure Pay. In using the Purchase Services, you warrant that you have familiarised yourself with, and agree to be bound by the Terms and Conditions . Privacy Policy and other relevant legal documentation provided by the Payment Gateway Providers.

5.3. Following payment of the Purchase Price being confirmed by Shop RV Parts Australia, you will be issued with a receipt to confirm that the payment has been received and that Shop RV Parts Australia may record your purchase details for future use.

5.4. After full payment has been received, (this can also include special fees or billing charges, shipping taxes and other charges that may be applicable.), your order will be dispatched.

5.5. The Supplier and the Customer agree that title and ownership of the Product shall not pass until the Customer has paid the Supplier all amounts owing for the Product.

5.6. Unless otherwise stated, all prices shown on our website are in Australian dollars ($ AUD) inclusive of Goods and Service Tax (GST). The prices do not include delivery fees or other applicable taxes.

5.7. Promotions are discretion discounts offered by the Supplier and cannot be used in conjunction with other offers.

5.8. Special Offers. We reserve the right to refuse any offer at any time. Special offers are not valid in conjunction with any other offer.

5.9. Please refer to our Payment Policy for further details.

 

REFUSAL / CANCELLATIONS

6.1. The Supplier may refuse any offer made  pursuant to which these Terms and Conditions at any time before the Product is delivered by giving written notice to the Customer. On giving such notice the Supplier shall repay to the Customer any sums paid in respect of the Price. The Supplier shall not be liable for any loss or damage whatsoever arising from such refusal.

6.2. In the event that the Customer cancels delivery of the Product the Customer shall be liable for any loss incurred by the Supplier (including, but not limited to, any loss of profits) up to the time of cancellation

 

PRODUCT INFORMATION AND ORDERING

7.1. It is the Customer's responsibility to check that all details and aspects of the order are correct and suitable for the requirements of the Customer.

7.2. All Products listed for sale on our website are for personal non-commercial use and not for commercial re-sale or for use by governments or educational institutions unless expressly authorized by Us in writing which will be formed in a separate contract.

 

REFUNDS & RETURNS

8.1. Please refer to our Refunds & Returns Policy

 

DISCLAIMER OF WARRANTY, LIMITATIONS OF LIABILITY

9.1.  All Products listed are covered by such warranties as are specified by the manufacturer and supplied subject to the product standards detailed by the manufacturer and subject to the Australian Consumer Law.

9.2. The Customer acknowledges that no employee or agent of the Company has any right to make any representation, warranty or promise in relation to the Goods or the sale of the Goods other than as contained in these Terms and Conditions.

9.3. Please refer to the Warranty Policy for further details.

 

DISPUTE CLAUSE

10.1 We shall not be liable for any delay in performing any of Our obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Shop RV Parts Australia.

 

COPYRIGHTS

11.1.  Unless otherwise indicated, all rights (including copyright) in the site content and compilation of the website (including text, graphics, logos, button icons, video images, audio clips and software) (the 'Content') are owned or controlled for these purposes and are reserved by Shop RV Parts Australia and associates.

11.2. You may use the content on this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, transmitted, or distributed in any form or by any means without our prior written permission.

 

EXTERNAL LINKS/ 3RD PARTY LINKS

12.1. Third Party sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. We are not responsible for the actions of third parties.

12.2.  We may provide you with access to third-party tools, content, products, or services over which we neither monitor nor have control or input.

12.3 Third Party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content on those websites.                                                        

 

FEEDBACK & COMPLAINTS

If you have a complaint or feedback about the Site, please contact our customer Service team by email; info@shoprvparts.com.au

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